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Terms of Sale

Pricing Disclaimer

All prices on this website are subject to change without notice. Whilst we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Buddy RC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

An order may be canceled and refunded by us for any reason, including but not limited to; fraud, incorrect billing address, incorrect shipping address, other unverifiable information.  You will usually receive notification of such a cancellation with an explanation.

Payment information

No matter what payment method (PayPal or credit card) you choose to check out, the transaction is processed by either the PayPal Payment Gateway and is secured by PayPal; or the Authorize.net Gateway and is secured by Authorize.net. We do not store any of your sensitive financial information such as your PayPal account name or your credit card details in our local computer nor our website server.  All transactions are SSL protected through a minimum of 256-bit encryption.

We accept Visa, Master, Discovery, and American Express credit cards, as well as PayPal and Amazon Pay.  We are always looking to make purchasing more convenient.  If there is a payment method you would like to see on ExcelRC.com please send us a note at info@excelrc.com.

For international orders, we only accept payment by verified PayPal account with confirmed address.

We may contact you if we have any doubtfulness or question in your order. Please leave real contact information for us to verify your order.

Presently we do not accept back order since sometimes it is pretty hard to predict the arrival time of some products. If you want to be notified when a product arrives. please click the "Sign up to get notified when this product is back in stock" link on the product page. A notification E-mail will be sent to you automatically when the stock status is updated.

Very occasionally there may be an inventory mistake and may lead to incomplete fulfillment of your order. In that case, our customer service will contact you to get your permission to process the order.

 

Shipping Policies

Shipping & Delivery

An order placed before 2:00 pm Eastern Standard Time will be shipped the same working day.

We ship on Monday-Friday by US postal service (USPS) and UPS, and Saturday morning by USPS if a local post office is open. Any order placed on Saturday morning may or may not be shipped the same day. Orders placed on Sunday and US holidays will be shipped the next working day.

 

Domestic:

Orders above $500 may be eligible for free shipping, including contiguous United States, Alaska, Guam, Hawaii, Puerto Rico, and APO addresses, this is at our discretion. We will use either USPS or UPS that most packages can be delivered in 3-5 working days, but not guaranteed. However, for packages contain large and heavy items, such as power supply, we may use parcel post service or UPS Sure post that may take up to 7 working days to be delivered.

 

USPS First Class Mail and Priority Mail, Express Mail, and UPS services can be used for domestic addresses. Tracking number and delivery confirmation will be provided to the customer when they are available. If you have not received a tracking information E-mail, please log into your account and click the "view order" link, then click "Track your order" link to find out the tracking number and ship method.

 

USPS Priority Mail is typically delivered in 3 working days. But very occasionally a priority mail package may be delayed for several days in the mailing system. If delivery time is extremely critical to your order, we would recommend Priority Mail Express or other couriers.

 

Domestic First Class Mail is only 1-2 days slower than Priority Mail in delivery. We suggest domestic customers choose First Class Mail for an order under 15 oz to save shipping cost.

FedEx 2nd Day With Saturday Delivery is a very economical choice.

Real shipping cost is calculated according to package weight and distance, and can be found in the checkout page after the delivery address is specified in the fields.

Any order of $200 and above requires addressee's signature confirmation upon receipt of the package. Please contact us in advance or leave a comment in the message box if you want to waive signature confirmation.

 

We always check the legality of potential fraudulent orders. This procedure may lead to 1-2 working days delay in shipping in some rare cases.

 

Excel RC does not include shipping insurance on most shipments.  You can request insurance by contact our customer service directly.  This will be offered solely at our discretion.

 

All customs and brokerage fees are the resonsibility of the customer.  Any issues with the import of particular items are the responsibility of the customer.  Please know your country's import rules and regulations before placing an order with Excel RC.

 

We do not ship products to shipping forwarding companies. Any order shows this kind of address will be cancelled and refunded without notification.

 

International:

US Postal Service (USPS) First Class Mail, Priority Mail, and Express Mail (EMS), UPS and DHL services can be selected for international addresses. Shipping cost is calculated according to package weight and distance, and can be found in the check out process. A package usually takes around 7-10 days to be delivered, or occasionally up to 45 days depending on the processing speed in your country, especially in some countries such as Brazil and Russia.

USPS First Class Mail is a budget shipping method. As soon as a First Class Mail package left USPS Chicago hub there will be no tracking information available. If you need detailed tracking information and timely delivery please do not use this shipping method.

Presently we cannot ship lithium batteries internationally by US Post Service or any other air shipping method. Please select UPS Ground if your order contains LiPo or LiFe battery.

 

We do not ship products to shipping forwarding companies.

Any order shows this kind of address will be cancelled and refunded without notification.