Returns & Replacements
Excel is committed to your satisfaction with your purchases, we will provide assistance with obtaining service under manufacture's warranty policies. Most manufacturers do not accept returns from dealers for products that are defective, they will only service retail customers. If a manufacturer allows, Excel will provide warranty exchange or service on their products. New, unopened merchandise may be exchanged or returned for store credit with your original receipt within seven (7) days of purchase subject to the conditions below:
Any and all repair parts, once used, soldered or installed cannot be returned. Repair parts should be installed by an experienced technician. As damage can result from use or installation, these types of parts cannot be returned and all claims or support will be referred to the manufacturer.
"Made to Order" items such as custom built "Ready To Fly" models can not be returned.
Excel reserves the right to decline and return or exchange where the product or packaging in not in “new” condition. “New” condition means the complete product is in the original carton, UNACTIVATED with all equipment, packaging, warranties, manuals and accessories. Electronics, such as flight controllers, ESC, Transmitters, Receivers, Video Transmitters (VTX) and the like cannot be returned or exchanged once opened. All warranties for these items are through the manufacturer. RTF (Ready to fly) and BNF (Bind and Fly) kits may be returned or exchanged with 7 days if un-flown, unactivated and in “new” condition. Opened items cannot be returned or exchanged. All warranties for these items are through the manufacturer. Any exceptions to these conditions are at the discretion of the management.
Prior Authorization for Product Returns and General Policies
If you are not satisfied with our products, please make sure to contact us via email to firstname.lastname@example.org first in all cases.
To return a product to Excel, you must get prior authorization and a Return Merchandise Authorization Number ("RMA") from Excel. This number can be found on the printable Product Return PDF that is accessible after a return request has been accepted. The RMA number must be displayed prominently on the outside of the box, and you must include a copy of your Product Return PDF. An item returned to us without a Product Return PDF or RMA number can not be accepted and will be returned. Excel may require a 10% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective products. All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. Excel can not be held responsible for damage that occurs in transit. For merchandise that a customer wants to return for a refund, Excel requires that the item and its packaging be in un-used, "like new" condition with all original packaging, cabling, manuals, etc. included, or the return will be refused. Inspect your product carefully before shipping as any signs of wear or use will result in a refused product return. No items are accepted for exchange or return after 30 days from the purchase date.
If allowed by the manufacturer, Excel will allow defective merchandise to be returned for an exchange only. Note that if Excel is unable to reproduce the problem(s), the item will be shipped back and you will be charged for the return shipping. Whether or not an item is considered defective is determined in the sole discretion of Excel. Excel will not be liable for equipment that might have been lost and/or damaged as a result of defective merchandise. As an example, if a video transmitter you received from Excel is defective and stops working during flight causing you to loose your airframe, Excel may replace the defective video transmitter, but not any other equipment that might have been lost and/or damaged due to the defective video transmitter.
If you are returning an item for a refund, or exchanging a functional product, you are responsible for covering the return shipping costs.
If you are exchanging a defective item or an item you received in error due to a packaging mistake at Excel's warehouse, Excel will refund you the return shipping costs once we have received and processed your RMA.
For items returned to Excel, Excel will not cover the cost of "expedited" shipping. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.). If you ar unsure about which shipping method to choose, please contact us and we'll be happy to assist you.