Created with Sketch. Created with Sketch.

Customer Support

Customer Service

 

Privacy & Security

This privacy policy sets out how Excel Drones uses and protects any information that you give Excel Drones when you use this website. Excel Drones is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Excel Drones may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. For our full Privacy Policy please visit Excel Drones Privacy Policy for more information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 256-bit Rapid SSL secures all the login, register, and check out pages.  We also source external security and malware scanning services to ensure your informational safety.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Ordering

Order cancellation

We ship out most orders out in 24 working hours. If you want to cancel an order please call our customer service or leave a message ASAP.

 

 

Viewing Orders

 

Orders you have placed can be seen in your account section.

 

Updating Account Information

 

You can update your personal information including shipping and billing addresses in the My Account section of our site.  Please remember to change your password often.